curve
plus sign
blue-circle

ChatBot Development

We build digital products that enhance business

 

This entails developing smart virtual assistants capable of interacting with users, responding to queries, and performing tasks using Artificial Intelligence. Businesses are beginning to use chatbots to provide 24/7 customer care support, optimize business processes, and enhance the overall user experience on websites, apps, and social media pages. 

ORDER NOW
Chatbot Development

Why ChatBots

  1. 24/7 operation: ChatBots can handle customer queries at any time of the day.
  2. Scalability: A single ChatBot instance can serve an infinite number of conversations simultaneously.
  3. Multichannel Integration: ChatBots can be interfaced with existing Apps i.e. WhatsApp, Telegram, Facebook Messenger and e.t.c.
  4. Personalization: ChatBots can be localized to respond with the right context.
  5. Lead generation & Sales: ChatBots can gather and qualify leads which helps in driving sales.  
  6. Error reduction: ChatBots follow predefined logic which drastically reduces errors. When more nuance is required, a human agent can take over.
  7. Consumer insights: ChatBots can gather valuable information and consumer patterns allowing companies to improve their customer experiences.  

ChatBot Development Lifecycle

ChatBot Development Lifecycle
  1. Requirements Gathering: Gathering customer requirements, use cases, and scope of coverage of the chatbot.
  2. Design: Designing the architecture, conversation flows, and user interface design.
  3. Development: Coding, including NLP functionality, and integrating applicable APIs.
  4. Training: Developing and training the ML model for intent recognition and response generation.
  5. Testing: Quality assurance testing to catch and correct the edge cases.
  6. Deployment: Moving the ChatBot to the live environment.
  7. Monitoring: Analyzing the the ChatBot’s performance together with gathering usage statistics and error reports.
  8. Feedback Collection: Understanding how the users are experiencing the ChatBot by using surveys and support tickets.
  9. Improvement: Using the lessons learnt to enhance the features and in some cases re-train the models based on the feedback received.
  10. Maintenance: Bug fixes, security patches and general improvement of the ChatBot.

ChatBot integration with WhatsApp

Find the demo in the YouTube Video below.

 

Symatech Labs is a Software Development company based in Nairobi, Kenya that specializes in Software Development, Mobile App Development, Web Application Development, Integrations, USSD and Consultancy.